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The Social Development Department of MBAS is situated at the MBAS main office, Jalan Kolam Air, 05675 Alor Star Kedah.

Phone : 604-7332499
Faxs  : 604-7334377
E-Mail : mbas@mbas.gov.my

 

Objectives of the Department

  • Providing quality services at all times to all customers by ensuring that all complaints are attended to fairly and warmly, as well as fulfilling the implementations of the Computerized Complaint System in line with technological advancements.
  • Ensuring that MBAS policies are understood by customers, maintain good relationships with the community and instill teamwork among staff members.
  • Assisting towards holistic development from all aspects; social, spiritual, economical and physical, as well as being environmentally friendly in accordance with Municipal standards.
  • Assisting in achieving development in sports, recreation, culture and tourism, and further assist in making Alor Star a tourist attraction for sports, cultural and recreational activities.
  • Plan, manage, and execute community development projects by emphasizing on holistic development in social aspects.

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Mission & Vision

Mission
To provide efficient service to society and to increase good relations with customers by sticking to the “Quality in Everything” motto and implemented in line with technological advancements. To ensure customer satisfaction, the success of ISO 9001 2000 series wil be ensured.

Vision

“To make MBAS an ideal and competitive Local Authority”

 

 

Client Charter

  • Accept all types of complaints from MBAS customers justly and fairly, and will be attended to warmly.
  • Customers’ complaints will be responded to within 7 days either through mail, phone, or meetings.
  • All questions posed by customers will be entertained with friendliness and a smile.
  • Any bookings for halls, game courts and any other facilities will be informed within 2 days either through mail or phone.