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OBJEKTIF KUALITI

Majlis Bandaraya Alor Setar :-

  1. Ensuring public complaints received will be channeled to the Department / Division associated within 1 working day
  2. Feedback responses in the Department / Division Related received within 5 working days.
  3. Provide monthly reports before the 15th day of golf rentals every month.
  4. Delivery of documents to the Ministry of Welfare PPKB City, Local Government and Housing within 14 working days from the date of application.
  5. Perform Community Service Program with stakeholders once a month.
  6. People with common positions are either fixed or get a contract through the exchange process and resettlement working place not later than 5 years.
  7. The Disciplinary Board meeting convened for the purposes of making a decision not later than 14 days from the start of the activities of the feedback received charge letters.
  8. Full retirement document delivery to the Post-Service managed JPA at least 3 months from the date of retirement.
  9. Advertising activity to activity interview for the post office is managed does not exceed a period of 90 days.
  10. The percentage of attendance achievement 7 days or more courses in a year among regular employees of the Council are as much as 80%.
  11. Activity results of the selection of candidates for promotion to the verification activities promoted by the Promotion Board dealt MBAS can not exceed a period of 60 days.
  12. Ensure control anyway and Full Council Meeting held starting 7 days prior to the meeting until 7 days after the meeting.
  13. Ensure full implementation of the already executed within 10 days after confirmation Head.
  14. Ensure re-collection survey form within 7 working days from the date of circulation.
  15. Enforce laws and regulations adopted and provided to the Council.
  16. Promote regulatory and orderly society in all alktiviti.
  17. Enhance the quality of service and the image portion.
  18. Ensure enforcement officials do not abuse the powers conferred
  19. Ensure progress can be made on the complaints lodged by the public.
  20. Ensure 80% ICT damage that does not involve parts are handled and resolved within three (3) days of receipt of the completed form to the damage received by the Information Technology Division.
  21. Ensure that 90% of application development New Applications or recommendations received from the department increase / users surveyed.
  22. Payments to suppliers or contractors is within (7) days from the date of the preparation of activity no.6 EFT payments.
  23. Budgeting Alor Setar City Council for approval of the State Government of Sarawak is on or before August 31 of the current year are subject to the Circular or instructions from SUK.
  24. Payment counter service that is efficient, honest, trustworthy, friendly and comfortable. Customers will be treated no more than 15 minutes during normal hours and 30 minutes during peak hours.
  25. Ensure tax bills assessment submitted to the address of the premises at the latest on 15 January of each year for the first term and 15 July for a second term.
  26. Action encumbrances made 15 days after the notice is issued until the issuing of the Notice E E next term.
  27. The evaluation process should be completed within 7 working days.
  28. Prepare the valuation assessment process of new buildings within 14 working days of receipt of Form F to the preparation of reports of new buildings.
  29. Numbering setting process should be completed within 14 working days of receipt of the application until the approval letter issued numbering.
  30. Assets should be registered within two weeks from the date of confirmation of receipt.
  31. Approval of premises rental will be provided within 14 working days after the interview.
  32. Encumbrances process of retail space will be carried out after a period of 14 working days from receipt of the notice of arrears.
  33. Approval booking facilities MBAS and UTC will be given within 7 working days.
  34. Check-profile development area should be registered within 2 months from the date of delivery of vacant possession (developer of the Purchaser).
  35. Joint Management Body established within 12 months from the date of delivery of vacant possession.
  36. Registration certificate issued within 7 working days after the date of application.
  37. Complaints must be resolved within 30 working days.
  38. Ensure the application of additional plans and amendments to the charter within 14 days of receipt of a complete application
  39. Ensure the application Equivalence Plan (fence and awning) within the charter of one day from the date of receipt of complete application.
  40. Sure bets charter returned within 14 days from the date of receipt of complete application.
  41. Sure bets charter returned within 14 days from the date of receipt of complete application.
  42. Preparation of building plan approval letter within 7 days of the present perfect condition.
  43. Approval of a temporary permit for minor works building will be issued within 14 days of the complete application.
  44. Sementera building approval process within 60 days pending the decision of the meeting.
  45. Telecommunications tower approval process within 60 days pending the decision of the meeting.
  46. Advertising Display Board Approval (Billboard) within 60 days pending the decision of the meeting.
  47. Take enforcement action against unauthorized building that can not be approved in the administrative area MBAS except on reserves or crown land in accordance with the procedure laid down.
  48. Application development projects within 8 weeks from receipt directions.
  49. Construction project management within 6 weeks.
  50. Repair damage to infrastructure, public facilities and assets of the Council by quotation within 3 weeks.
  51. Repair of premises and public infrastructure owned by the Council in the internal energy MBAS within 72 hours
  52. Road excavation permit in road reserves MBAS within 14 days of receipt of the application until a request is issued Betting Money.
  53. Council vehicle repairs within 5 working days of receiving orders
  54. Street lighting plan approval within 5 weeks
  55. Approval of the work plan of the land within 47 days
  56. Approval of road and drainage plans within 47 days
  57. Earthworks enforcement within 48 hours
  58. Complaint management infrastructure, public facilities and premises of the Council within 7 days
  59. Maintenance of vehicles, engines and machinery MBAS within 3 days.
  60. A paper application for planning permission will be submitted to the OSC Division Alor Setar City Council within 30 days of receipt of the applications
  61. Nomination papers Development Scheme applications will be submitted to the OSC Division Alor Setar City Council within 30 days of receipt of the applications.
  62. Support Change of Land Use / Fraction submitted to the OSC Division Alor Setar City Council within 30 days of receipt of the applications
  63. Notices for enforcement without planning permission will be made available within 14 days from the date of issuance of notice
  64. Describe methods for the processing, menyolong and approve the Partnership project between the City Council and as the private Alor Setar making it submitted to the EPU within 4 months from the date of receipt of application.
  65. Application for approval of landscape plan shall be implemented within 21 working days of receipt of the applications.
  66. Action to install the tags remain on the tree are included in the inventory list, exercisable within 30 days from the date of completion of the inventory of a location. Shade tree inventory process is carried out with the frequency of one (1) year.
  67. Ensure that for any action for investigations of complaints involving the work of the crop or tree felling in the area of maintenance MBAS completed within six (6) working days
  68. Solve problems related to complaints of stray dogs in 2 days
  69. To solve problems related complaints Dengue Fever and Dengue Haemorrhagic Fever in 2 days.
  70. Composite license application approval process is not complete at risk will be approved within one day (working days) from the date the application is received until the official approval.
  71. Composite license application approval process complete risk will be approved within 30 days (working days) from the date the application is received until the official approval.
  72. The approval process is complete billboard licenses will be granted within 14 days (working days) from the date the application is received until the official approval
  73. Process validation requirements for food premises within 35 days (working days) from the date of expiry of the terms of
  74. Processing license applications outlets Council within one working day.
  75. Market processing license applications a day / night that are managed and supervised by the Council within 14 working days.
  76. Designing and implementing law enforcement operations, environmental health at least 12 times a month.
  77. Make sure the IP review within 3 weeks of the date of receipt of Departments / Divisions concerned.
  78. Ensure that the agreement document prepared within 1 to 4 months from the date the completed application from the Department / Division relat.
  79. Ensure ongoing prosecution after investigation papers received permission DPP.
  80. Ensure that the draft laws to be completed within 3-6 months full of departments / divisions related.
  81. Ensure Report Audit Observations can be issued in the amount of 8 times a year.
  82. Ensure approval of the request within the following instruments: a) Plan of planning permission 57 days b) simultaneously Plan (Plan building, road and drainage and earthworks plan) that is 80 days c) Building plan 37 days.
  83. Ensure the direct purchase within 7 days starting from the purchase agreement up to the preparation of applications for shopping (KEW).
  84. Ensure the secretariat of the selection procedure of quotation within 40 days from the invitation quotation.